How can I order a yearbook?
Click Here to order now or call 1-877-767-5217 to order via telephone (M-F 9am - 6pm EST)
Will extra yearbooks be ordered to sell at the end of year distribution?
No.
How can I check to make sure I have purchased a yearbook?
Search your email for phrase: Jostens Order Confirmation # (Copy and Paste pink text as your email search)
If you are unable to locate your confirmation email, please call 1-877-767-5217 and Press 1 to speak with a Jostens customer service representative. Once connected, please ask to verify your 2023 yearbook purchase. Jostens Customer service is available Monday-Friday 9am - 6pm EST.
How can I order a Senior Tribute Ad?
Click Here to design and purchase your senior tribute. Choose Yearbook Recognition Ads when redirected to Jostens.
Will there be an extension or another opportunity if I miss the Senior Tribute Ad deadline?
No.
When is the final deadline for Tribute Ads?
Tuesday, November 1, 2022 is the final deadline.
PLEASE NOTE: Jostens Customer Support is only available Monday-Friday from 9am-6pm EST.
How do I select my senior portrait at Cady Studios?
CLICK HERE for details on how to select your portrait.
How can I check to make sure I have already purchased a yearbook?
Search your email for JOSTENS. If you are unable to locate your confirmation email, please call 1-877-767-5217 and Press 1 to speak with a Jostens customer service representative to verify the purchase of your 2020 yearbook (M-F 9am - 6pm EST).
Why did I receive a non-purchase notification when I have an email confirmation from Jostens?
Should I use a specific web browser to create my Senior Tribute Ad?
Yes. For best experience, please use Google Chrome for desktop.
Should I use a specific web browser to create my Tribute Ad?
Yes. For best experience, please use Google Chrome for desktop/laptop.
I am able to upload images, but not place in the design. What now?
For best experience, please use Google Chrome browser as instructed above; not Safari, not MS Edge, not Firefox.
Can I change my ad photo after I have purchased?
No. Tribute Ad photos are final once purchase has been completed.
When I try to place a photo, I receive a message that the image is not high enough resolution.
Images may be rejected for resolution if the orientation of the image does not match the design image. An image taken in vertical orientation (portrait) may not be high enough resolution to place in a horizontal orientation (Landscape) photo box.
Please call Jostens Ad Service Support 1-877-767-5217 (Monday-Friday, 9am-6pm EST)
When connected, Press 1 for Yearbook and then Press 2 for Yearbook Ad Service Support.
Is there a number I can call if I have technical difficulties?
Yes. Please call Jostens Ad Service Support 1-877-767-5217 (Monday-Friday, 9am-6pm EST)
When connected, Press 1 for Yearbook and then Press 2 for Yearbook Ad Service Support.
Are there any specific file format and resolution requirements for designing a Tribute Ad?
Yes, all images must be 300 DPI or greater to be included in your Tribute Ad. Low resolution images will be rejected by the designer portal. Please be sure all images for ad design are JPEG format, high resolution and not watermarked.
If I submit an image that appears blurry or pixelated on my phone or computer, how will it print?
Blurry or pixelated images (originals) used to design the ad will result in blurry and pixelated images when the ad is printed.
My confirmation at checkout says my order will be shipped to my home. Will the ad be included in the yearbook?
Yes. All Tribute Ads ordered via Jostens will be included in the yearbook and will not be sent to your home.
Is a yearbook included with in the purchase price of a Tribute Ad?
No. Yearbooks and Senior Tribute/Recognition Ads are sold separately.
Can I split the purchase of my yearbook or Tribute into multiple payments?
Yes. Please choose J-Pay at checkout to select 3 payment option.
Can I pay for my Senior Tribute Ad now and submit photos later?
No. You must design and purchase at the same time.
When is the last day to personalize the cover with a name or monogram?
Friday, January 27, 2023
When is the last day I can purchase a yearbook to guarantee i receive a copy on distribution day?
Friday, February 24, 2023
How can I contact the yearbook adviser?
Please CLICK HERE and complete the Contact Us form.
Click Here to order now or call 1-877-767-5217 to order via telephone (M-F 9am - 6pm EST)
Will extra yearbooks be ordered to sell at the end of year distribution?
No.
How can I check to make sure I have purchased a yearbook?
Search your email for phrase: Jostens Order Confirmation # (Copy and Paste pink text as your email search)
If you are unable to locate your confirmation email, please call 1-877-767-5217 and Press 1 to speak with a Jostens customer service representative. Once connected, please ask to verify your 2023 yearbook purchase. Jostens Customer service is available Monday-Friday 9am - 6pm EST.
How can I order a Senior Tribute Ad?
Click Here to design and purchase your senior tribute. Choose Yearbook Recognition Ads when redirected to Jostens.
Will there be an extension or another opportunity if I miss the Senior Tribute Ad deadline?
No.
When is the final deadline for Tribute Ads?
Tuesday, November 1, 2022 is the final deadline.
PLEASE NOTE: Jostens Customer Support is only available Monday-Friday from 9am-6pm EST.
How do I select my senior portrait at Cady Studios?
CLICK HERE for details on how to select your portrait.
How can I check to make sure I have already purchased a yearbook?
Search your email for JOSTENS. If you are unable to locate your confirmation email, please call 1-877-767-5217 and Press 1 to speak with a Jostens customer service representative to verify the purchase of your 2020 yearbook (M-F 9am - 6pm EST).
Why did I receive a non-purchase notification when I have an email confirmation from Jostens?
- You may have entered your name (parent) instead of your student's name.
- You may have transposed the first and last name of your student when you ordered online.
- You may have ordered yearbooks for multiple students under the name of one student.
- You may have located a confirmation number from a previous year (Please verify month/year purchase date)
- You may have ordered a yearbook for a different Northview High School. There are multiple Northview High Schools in America . Make sure you choose Northview High School in Georgia.
- Your method payment may have been declined by your credit card company or accidentally disputed.
- You may have chosen the 3 payment option and one of the payments was declined by your credit card company.
- You may have not ordered a yearbook.
Should I use a specific web browser to create my Senior Tribute Ad?
Yes. For best experience, please use Google Chrome for desktop.
Should I use a specific web browser to create my Tribute Ad?
Yes. For best experience, please use Google Chrome for desktop/laptop.
I am able to upload images, but not place in the design. What now?
For best experience, please use Google Chrome browser as instructed above; not Safari, not MS Edge, not Firefox.
Can I change my ad photo after I have purchased?
No. Tribute Ad photos are final once purchase has been completed.
When I try to place a photo, I receive a message that the image is not high enough resolution.
Images may be rejected for resolution if the orientation of the image does not match the design image. An image taken in vertical orientation (portrait) may not be high enough resolution to place in a horizontal orientation (Landscape) photo box.
Please call Jostens Ad Service Support 1-877-767-5217 (Monday-Friday, 9am-6pm EST)
When connected, Press 1 for Yearbook and then Press 2 for Yearbook Ad Service Support.
Is there a number I can call if I have technical difficulties?
Yes. Please call Jostens Ad Service Support 1-877-767-5217 (Monday-Friday, 9am-6pm EST)
When connected, Press 1 for Yearbook and then Press 2 for Yearbook Ad Service Support.
Are there any specific file format and resolution requirements for designing a Tribute Ad?
Yes, all images must be 300 DPI or greater to be included in your Tribute Ad. Low resolution images will be rejected by the designer portal. Please be sure all images for ad design are JPEG format, high resolution and not watermarked.
- No PNG files
- No screen shots
- No TIFF files
- No images from social media (They are low resolution)
- No watermarked images
If I submit an image that appears blurry or pixelated on my phone or computer, how will it print?
Blurry or pixelated images (originals) used to design the ad will result in blurry and pixelated images when the ad is printed.
My confirmation at checkout says my order will be shipped to my home. Will the ad be included in the yearbook?
Yes. All Tribute Ads ordered via Jostens will be included in the yearbook and will not be sent to your home.
Is a yearbook included with in the purchase price of a Tribute Ad?
No. Yearbooks and Senior Tribute/Recognition Ads are sold separately.
Can I split the purchase of my yearbook or Tribute into multiple payments?
Yes. Please choose J-Pay at checkout to select 3 payment option.
Can I pay for my Senior Tribute Ad now and submit photos later?
No. You must design and purchase at the same time.
When is the last day to personalize the cover with a name or monogram?
Friday, January 27, 2023
When is the last day I can purchase a yearbook to guarantee i receive a copy on distribution day?
Friday, February 24, 2023
How can I contact the yearbook adviser?
Please CLICK HERE and complete the Contact Us form.
